Shipping Policy

Last Updated: August 24, 2026

At Shopzilah, we aim to process and deliver your orders as quickly and efficiently as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are normally processed after confirmation of the order and successful payment, where applicable.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

2. Delivery Time

Estimated delivery times may vary depending on your delivery location and the courier service used.

The estimated delivery timeframe provided at checkout or during order confirmation should be considered an estimate and not a guaranteed delivery date.

Unexpected delays may occur due to weather, courier operations, customs, public holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping fees may vary depending on the delivery location, order size, product type, or delivery service selected.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Shopzilah is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

5. Order Tracking

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Tracking updates are provided by the relevant delivery service and may take some time to appear after dispatch.

6. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable or the provided delivery information is incorrect, additional delivery attempts or charges may apply depending on the courier's policies.

Customers should remain available at the provided contact number during the expected delivery period.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide your order number along with clear photos or videos of the product and packaging so that we can review the issue and provide an appropriate solution.

8. Delays Beyond Our Control

Shopzilah is not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, courier disruptions, customs delays, public holidays, government restrictions, or other unforeseen circumstances.

9. Contact Us

For questions about shipping or delivery, please contact us:

Shopzilah
Phone/WhatsApp: +971 54 543 7003
Email: Ginoflower1995@gmail.com