Return and Refund Policy

Store Name: Shopzilah
Contact Number: +971 54 543 7003
Email: Ginoflower1995@gmail.com

Returns

At Shopzilah, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

To request a return, please contact us at Ginoflower1995@gmail.com or +971 54 543 7003 with your order number and clear photos or videos showing the issue.

Return Conditions

Items may be eligible for return if:

• The item arrived damaged or defective.

• You received the wrong product.

• The product is significantly different from the description.

Items must generally be unused, in their original condition, and include the original packaging where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, customized, or other applicable restrictions. We will inform you if your product falls under a non-returnable category.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider or bank.

Exchanges

If you received a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is due to an incorrect, damaged, or defective item caused by Shopzilah, we will review the case and determine the appropriate return-shipping arrangement.

For returns requested for other reasons, the customer may be responsible for applicable return shipping costs.

How to Contact Us

For any return or refund questions, please contact:

Shopzilah
Phone/WhatsApp: +971 54 543 7003
Email: Ginoflower1995@gmail.com

We reserve the right to review each return and refund request individually and to update this policy when necessary.